FAQs

RETURN POLICY

We do not provide refunds or exchanges should you change your mind after ordering or receipt of the goods. If the goods are faulty please contact us at shop@foxyfellow.com.au and you can choose either a refund or exchange.

Refund or exchange will occur within 14 days from the date of purchase. Please note that return shipping fees are the customer’s responsibility.

Please inform us before returning any products to us.

IS MY PACKAGE INSURED OR TRACKED?

Insurance or tracking is not included with standard shipping but can be arranged with a registered post option for an additional cost of $5. Please email us at shop@foxyfellow.com.au to advises us that you wish to use registered post.

WHERE IS MY ORDER?

Once your order has been shipped, you will receive email confirmation with your shipping details. Please refer to shipping information for approximate delivery times.

WHAT CURRENCY DOES FOXY FELLOW ACCEPT?

All prices are in Australian dollars (AUD) and all payments must be made in AUD. When making payment using PayPal, please make sure you select AUD over your local currency.

I’VE FORGOTTEN MY PASSWORD

If you have forgotten your password, follow the 'Forgotten Password' instructions on the 'Register / Login' page. An email will be sent to your registered account.

MORE QUESTIONS?

If your question has not been answered above, please e-mail us at shop@foxyfellow.com.au and we will get back to you within 48 hours.